Your Personal Guide to a Seamless and Supported Recovery
In modern healthcare, navigating your treatment journey can often feel complex and overwhelming. From managing appointments and understanding procedures to coordinating with different specialists; patients can sometimes feel lost in the process.
At Orthopaedic Innovation, we believe your focus should be entirely on your health and recovery, not on the logistics of your care. This is where our unique patient concierge team comes in.
Our concierge service is a cornerstone of our commitment to patient-centred care. It’s a dedicated team designed to provide a single, expert point of contact, ensuring your entire experience is seamless, stress-free, and fully supported from your very first consultation to your final follow-up.
The Orthopaedic Innovation Difference: A Proactive and Personalised Approach
What truly sets our concierge team apart is their proactive and deeply personalised approach. They are not simply a front-desk service; they are your personal advocates, anticipating your needs and removing barriers to your care.
Our patient concierge team stands out through:
- Single Point of Contact: You have one go-to person who knows your case, understands your questions, and can provide timely, consistent information. This eliminates the confusion of dealing with multiple departments or individuals.
- Expert Coordination: Our team acts as a central hub, expertly coordinating all aspects of your care. They liaise directly with our surgeons, anaesthetists, nurses, and physiotherapists to ensure every step of your pathway is perfectly aligned.
- Elevated Patient Comfort: Our commitment to a first-class experience extends beyond the clinic. This includes access to a live WhatsApp chat for instant communication to ensure a stress-free environment before your appointment.
- Comprehensive Journey Management: The support begins with your initial enquiry and continues long after your procedure. This includes helping you understand pre-operative instructions, arranging post-operative care, and providing a personalised home recovery plan.
A Human-Centric Model: Empathy and Expertise
While our concierge team is exceptionally organised and efficient, their true strength lies in their human-centric approach. They are carefully selected for their empathy, communication skills, and genuine commitment to patient well-being. They provide reassurance, answer questions with clarity and patience, and build a trusted relationship with you.
This model is a direct reflection of our philosophy that a successful medical outcome is about more than just a successful surgery. It's about empowering patients, fostering confidence, and providing a feeling of security throughout their entire journey.
Seamless Integration with Our Surgical Team
The concierge team is an integral part of the wider Orthopaedic Innovation family. Their work directly supports the surgical team, ensuring a seamless flow of information and patient care.
This close collaboration is a key reason for the speed and precision of our procedures and the rapid, stress-free recovery our patients experience. With a record of organising consultations inside a week and (surgical and non-surgical) treatments within two weeks, the team showcase the efficiency of this integrated approach.
Meet Vlad - Head of Operations
Vlad has a wealth of experience in both the public and private healthcare sectors and now proudly heads up our patient support team. In his own words:
Working at OI has given me the opportunity to make a meaningful impact in the lives of patients. I’m truly grateful to be part of their healthcare journey, offering outstanding care that’s not only fast and efficient but also accessible to all. My focus is always on ensuring the best possible experience through compassion, quality, and affordability. For me, it's more than just a job — it's a calling. As I always say: 'It is a blessing to be a blessing.
— VladWe’re truly lucky to have him, Alex and Petra guiding patients through their treatment journey every single day.
Have a read through our Google Reviews to hear what patients have to say about their experience with our support team.
Final Thoughts: Experience the Difference of True Patient Care
Your health journey should never feel like a burden. Our concierge team exists to transform the patient experience, offering a level of support that is both unique and deeply reassuring. They are your dedicated partner in recovery, ensuring you feel informed, cared for, and empowered at every step.
If you are considering orthopaedic care, Contact Our Team to begin your journey.
